Frequently Asked Questions

Got questions? Our FAQ touches on the essentials of how we work and what to expect from start to finish. If you don’t see your answer, reach out and we’ll share a clear, no-pressure explanation.

Are you licensed and insured?

Yes - Top Notch Home Improvement is fully licensed and insured for work in and around New Bern, NC.

Do you provide free estimates?

Yes. We offer no-cost, no-pressure estimates with a clear written scope and pricing.

What areas do you serve?

Based in New Bern, we serve nearby communities across Craven County - including Trent Woods, Brices Creek, River Bend, and Vanceboro. If you’re unsure, just ask and we’ll confirm.

How soon can you start?

Lead times vary by season and project size. Small repairs can often be scheduled quickly; larger builds (decks, pergolas, porches) are placed on the next available production slot after approvals and permits.

Can you help with insurance claims (water/storm damage)?

Yes. We can document damage, coordinate with your adjuster, and provide the scope and repairs needed to bring your home back to code.

Who will be on site?

A dedicated crew lead manages daily progress, quality, and cleanup. You’ll get clear communication on schedules and milestones.

Don't See Your Question?

Tell us about your project and we’ll follow up with a clear plan, timeline, and no-pressure estimate.

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